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Terms & Conditions

User Terms & Conditions

1. Acceptance of Terms - User

By using our platform, you agree to comply with and be legally bound by these Terms & Conditions.

2. User Responsibilities

  • Users are solely responsible for the content they send or share through the platform.
  • You agree not to use this platform for any illegal, harmful, abusive, or offensive activities.

3. Prohibited Content

  • Hate speech, harassment, threats, or discrimination.
  • Pornographic, obscene, or violent material.
  • Spam or promotional content without permission.
  • Any malware, viruses, or harmful links.

4. Account Security

  • You are responsible for maintaining the confidentiality of your account and password.
  • Notify us immediately of any unauthorized use of your account.

5. Privacy and Data

  • Your privacy is important to us. Chat messages are fully encrypted.
  • Personal information is handled according to our Privacy Policy.

6. Moderation

  • We have the authority to oversee reviews and to suspend or ban users who break these rules.
  • Reports of abuse will be taken seriously and investigated promptly.

7. Intellectual Property

  • Do not share content that you do not own or have rights to distribute.
  • All app features, designs, and branding are our property and protected under applicable laws.

8. Limitation of Liability

  • We are not liable for any damages arising from the use or inability to use the chat service.
  • Use of the app is at your own risk.

9. Termination

We reserve the right to suspend or terminate any user account without prior notice if terms are violated.

10. Changes to Terms

  • Terms may be updated at any time. Users will be notified of major changes.
  • Continued use of the app constitutes acceptance of the new terms.

11. Contact

For any queries or issues: contact@nearbuydukaan.com

Reviews & Feedback Terms & Conditions

1. Review Guidelines

Users are welcome to share feedback and reviews, but all submissions must be respectful, honest, and relevant to the service or product being reviewed.

2. Prohibited Review Content

  • Abusive, offensive, or threatening language
  • Hate speech, discrimination, or personal attacks
  • Defamatory or false accusations
  • Spam, promotions, or irrelevant content
  • Sexually explicit or graphic content
  • Private information (phone numbers, addresses, etc.)

3. Moderation & Review Removal

  • Edit, hide, or remove any review that violates these terms.
  • Permanently ban users who repeatedly post inappropriate content.

4. Authenticity of Reviews

  • Reviews must reflect genuine personal experiences.
  • Fake, paid, or manipulated reviews will be removed and may result in account suspension.

5. Reporting Abusive Reviews

Users can report abusive or suspicious reviews. Our moderation team will investigate and take appropriate action.

6. User Responsibility

Users are solely responsible for the content of their reviews. By posting a review, you agree that it complies with these terms.

7. Rights to Use Content

By submitting a review, you grant us the right to display, edit, or remove it as needed to maintain platform integrity and community standards.

8. Changes to These Terms

We may update these terms as necessary. Continued use of the platform implies acceptance of the updated terms.

9. Contact for Concerns

If you believe a review violates our policy, contact us at: contact@nearbuydukaan.com

Payment Terms & Conditions

1. Payment Confirmation

  • Once payment is successfully processed, a confirmation message will be updated in My plans.
  • Please ensure you have selected the right plan.

2. Accepted Payment Methods

  • We accept UPI, Credit/Debit Cards, Net Banking, Wallets, and other options as listed on the checkout page.
  • All transactions are secured and encrypted via trusted payment gateway.

3. Pricing

  • All prices are listed in INR (₹) unless stated otherwise.
  • Pricing is subject to change without prior notice. Prices at the time of checkout will be honored.

4. Refunds & Cancellations

  • Once payment is made, it is non-refundable, except in cases of accidental double charges or failed service delivery.
  • If a payment fails that was made with coupons, only the amount that was deducted will be processed. Each user can use a coupon just once.
  • For any payment-related issues, contact support within 2 days of the transaction.

5. Disputes

  • In case of a payment dispute or unauthorized transaction, users must notify us at the email below immediately.
  • We will investigate and respond within 2–3 business days.

6. Billing Information

  • Users are responsible for providing accurate billing information.
  • We are not responsible for payment failures due to incorrect details.

7. Security

  • We do not store any sensitive payment details such as card numbers or CVVs.
  • Payments are processed via third-party payment gateways that are PCI-DSS compliant.

8. Changes to Terms

  • We reserve the right to update or modify these terms at any time.
  • Continued use of our services after such changes constitutes acceptance of the new terms.

9. Contact Us

For any billing or payment-related queries, reach out to us at: contact@nearbuydukaan.com

Refund Policy

At NearbuyDukaan we strive to provide the best possible service.

1. Eligibility for Refund

Refunds may be issued under the following conditions:

  • The service/product was not delivered as described.
  • There was an unintentional billing error or duplicate payment.
  • A technical issue prevented usage of a paid service (e.g., token generation, bill printing, etc.) for 3 days and above.
  • Refund requests must be made within 7 days of the transaction date.

2. Non-Refundable Items

Refunds will not be issued for:

  • Change of mind or incorrect purchase.
  • Services already consumed or used successfully.

3. How to Request a Refund

To initiate a refund request, please contact our support team with the following details:

  • Your full name
  • Email address
  • Date and amount of payment
  • Reason for the refund

Email: support@nearbuydukaan.com

4. Refund Processing

Once your request is reviewed:

  • We will notify you of the approval or rejection.
  • If approved, refunds will be processed to your original payment method within 5-7 business days.

5. Dispute Resolution

If you believe there was a mistake and your request was denied, you can escalate the issue by contacting our team at:

support@nearbuydukaan.com

6. Changes to This Policy

  • We may update our refund policy from time to time. Any changes will be posted on this page.

Privacy Policy

At NearbuyDukaan, we value your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or use our services.

1. Information We Collect

  • We may collect the following types of information:
  • Personal Information: Name, email address, phone number, address, etc.
  • Payment Information: Collected via secure third-party payment gateways (we do not store card details).

2. How We Use Your Information

  • We use your information to:
  • Provide and maintain our services
  • Process orders and payments
  • Communicate with you (e.g. for support or updates)
  • Improve user experience and functionality
  • Comply with legal requirements

3. Sharing Your Information

  • We do not sell your personal data. However, we may share it with:
  • Service providers helping us operate our platform
  • Legal authorities if required by law
  • Third-party payment gateways for secure transactions

4. Data Security

  • We implement strong security measures to protect your information from unauthorized access or disclosure. However, no online platform is 100% secure.

5. Your Rights

  • You have the right to:
  • Access the personal data we hold
  • Request correction or deletion of your data
  • Withdraw consent for data usage

6. Cookies

  • We use cookies to enhance your browsing experience. You can control cookie preferences via your browser settings.

7. Changes to This Policy

  • We may update this Privacy Policy from time to time. We’ll notify you of significant changes by posting the updated policy on our website.

8. Contact Us

If you have any questions or concerns: contact@nearbuydukaan.com

At NearbuyDukaan we strive to provide the best possible service.

1. Eligibility for Refund

Refunds may be issued under the following conditions:

  • The service/product was not delivered as described.
  • There was an unintentional billing error or duplicate payment.
  • A technical issue prevented usage of a paid service (e.g., token generation, bill printing, etc.) for 3 days and above.
  • Refund requests must be made within 7 days of the transaction date.

2. Non-Refundable Items

Refunds will not be issued for:

  • Change of mind or incorrect purchase.
  • Services already consumed or used successfully.

3. How to Request a Refund

To initiate a refund request, please contact our support team with the following details:

  • Your full name
  • Email address
  • Date and amount of payment
  • Reason for the refund

Email: support@nearbuydukaan.com

4. Refund Processing

Once your request is reviewed:

  • We will notify you of the approval or rejection.
  • If approved, refunds will be processed to your original payment method within 5-7 business days.

5. Dispute Resolution

If you believe there was a mistake and your request was denied, you can escalate the issue by contacting our team at:

support@nearbuydukaan.com

6. Changes to This Policy

  • We may update our refund policy from time to time. Any changes will be posted on this page.
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